1. Information We Collect

We collect information in the following ways:

- Information You Provide Directly:

When you contact us, book a consultation, or submit a form, we collect your name, email address, phone number, and any details you choose to share about your project.

- Automatically Collected Information:

When you visit our website, we may collect non-personal information such as browser type, device, pages visited, and time spent on the site. This helps us improve the user experience.

- Photo and File Submissions:

When you provide photos, documents, or other materials for our services, those files are used only for the purpose of completing your project and are never shared without your consent.

2. How We Use Your Information

We use the information we collect to:

- Respond to your inquiries or service requests.

- Schedule and confirm consultations or appointments.

- Provide photo organizing, preservation, or restoration services.

- Send updates or follow-up information related to your project.

- Improve our website and customer experience.

We will never sell, rent, or share your personal information with outside companies for marketing purposes.

3. How We Protect Your Information

We maintain administrative, technical, and physical safeguards to protect your information.

This includes:

- Secure data storage for digital files.

- Encryption and password protection for client information.

- Restricted access to all personal and project data.

- Secure handling of physical photos, albums, and keepsakes.

4. Communication Preferences

When you submit a form or schedule a call, you consent to be contacted by email, phone, or text message depending on your preference.

You may opt out of communications at any time by replying “STOP” to text messages or requesting removal via email.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site.

Cookies do not contain personal information and are used only to improve performance and usability. You may disable cookies in your browser settings at any time.

6. Sharing of Information

We only share personal information when it is necessary to complete your project or comply with legal obligations.

Examples include:

- Shipping services for client materials.

- Payment processors for secure transactions.

- Legal requirements such as subpoenas or court orders.

All third-party partners we use are required to maintain confidentiality and security standards.

7. Data Retention

We keep your personal information only as long as necessary to complete your project and meet our business or legal obligations.

Digital copies of completed work may be retained for up to 30 days for quality assurance unless you request earlier deletion.

8. Your Rights

You have the right to:

- Request a copy of the information we hold about you.

- Request corrections to inaccurate data.

- Request deletion of your data after your project is completed.

To exercise these rights, please contact us using the information below.

9. Links to Other Websites

Our website may contain links to other websites for convenience or reference. Magic Lantern Memories is not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The revised version will always be posted on this page with a new “Last Updated” date.

11. Contact Information

If you have any questions about this Privacy Policy or how we protect your information, please contact us:

Magic Lantern Memories

Email: [email protected]

Phone: (603) 505-7748

Service Area: Manchester, Nashua, Concord, Portsmouth, and throughout New England

Thank You for Trusting Us

Your memories are personal, and we treat them with the respect they deserve. Thank you for trusting Magic Lantern Memories to protect your history and your privacy.